Returns & Refunds

Effective October 17, 2026.

We stand behind what we sell

Scott Radio is built on a simple commitment: if an eligible item we sell does not work as described, is defective through no fault of the buyer, arrives damaged, or is the wrong item, contact us so we can make it right. Vintage and salvaged parts are sold in the condition stated in their listings; please read the disclosed condition and testing before ordering.

Linear amplifiers: final sale

NO RETURNS OR EXCHANGES ON LINEAR AMPLIFIERS. Linear amplifiers are excluded from our general return and money-back guarantee. Review the listing and ask any questions before purchasing. This final-sale policy does not remove remedies required by law or rights provided by your payment provider.

Request a return within 30 days of delivery

For other items sold directly by Scott Radio, request a return within 30 days after receiving the item. Include your order number or proof of purchase, the item involved, an explanation of the problem and useful photographs. Contact jwltrscott@gmail.com or jack@scottradioelectronics.com, or call (833) 835-8226.

Inspect deliveries promptly. For shipping damage, keep the packaging and photographs so we can investigate the damage and any carrier claim. Please contact us before sending anything back.

Authorization and prepaid return label

For an approved return, Scott Radio pays for a return shipping label and provides instructions. Return only the authorized item and its included components. Pack it securely. We do not advance-ship replacements or issue refunds before the returned item has been received and inspected.

Our return address is 644 E. 22nd Avenue, Gulf Shores, AL 36542, United States. Wait for authorization and instructions rather than mailing an unannounced return.

Inspection protects everyone

The returned item must be the same item and include the same components received. We inspect for missing or substituted parts, damage, tampering or other changes. Damage caused by the buyer, improper installation, modification, or removed/substituted components is not covered by our defect guarantee. We will explain any concern before deciding the return outcome.

Refund or store credit

• Confirmed defect, wrong item, or shipping damage not caused by the buyer: an approved refund goes to the original payment method. We do not require store credit for a qualifying defect return.
• Item found to be functioning properly and as described: an approved return receives Scott Radio store credit.
• Linear amplifier: final sale, subject to the rights described above.

We notify you after receipt and inspection. Approved original-payment refunds are submitted within 10 business days of approval; your bank or payment provider may take additional time to post the funds. If you have not received the refund after 15 business days, contact us.

Replacements and cancellations

Many vintage parts are one-of-a-kind. Replacement availability is not guaranteed, and we do not send a replacement before the return has been received and inspected. Contact us promptly if you need to cancel an order that has not shipped. If we cannot fulfill an order, we will refund the canceled, unshipped purchase as required.

Community Exchange purchases

This policy covers items sold directly by Scott Radio. Independent sellers on the Scott Radio Exchange set and disclose their own return policies. Agree on those terms before paying, contact that seller about the purchase, and use any applicable payment-provider dispute process. Scott Radio’s prepaid labels, store credit and product guarantee do not automatically cover an independent seller’s transaction.